Terms & Conditions
Effective Date: 8 September 2026
Welcome to Safwan & Sons. These Terms & Conditions govern your use of safwanandsons.store (the “Website”) and your purchase of products through our online grocery store.
By accessing or using our Website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our Website.
1. About Our Website
Safwan & Sons provides an online platform for customers to browse and purchase grocery and everyday household products.
We reserve the right to update product information, prices, availability, offers, and Website features at any time without prior notice.
2. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, sizes, and availability displayed on the Website are accurate.
However, actual product packaging, color, size, weight, or appearance may sometimes differ from images shown online.
For fresh and weight-based products, the final quantity and price may vary slightly depending on actual product weight or availability.
3. Prices and Availability
All prices displayed on the Website are subject to change without prior notice.
We reserve the right to correct pricing or product information errors. If an incorrect price is displayed due to a technical or human error, we may contact you before processing the order or cancel the affected order.
Products are subject to availability. If an ordered product is unavailable, we may contact you regarding a replacement, adjustment, or refund.
4. Placing an Order
When you place an order through the Website, you are responsible for providing accurate and complete information, including your name, phone number, delivery address, and other required details.
After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that every product will be available or that the order cannot be cancelled.
We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other operational issues.
5. Payment
We may provide different payment options, including online payment through ShurjoPay and PayStation, as well as other payment methods that may be available on the Website.
For online payments, payment processing is handled by the relevant payment service provider. We do not intentionally store your complete card details, PIN, password, or other sensitive payment credentials.
If a payment is successfully completed but the corresponding order cannot be fulfilled, an eligible refund will be processed according to our Return & Refund Policy.
6. Delivery
We will make reasonable efforts to deliver orders to the address provided by the customer.
Delivery times may vary depending on product availability, location, traffic, weather, holidays, and other circumstances beyond our reasonable control.
Customers are responsible for providing an accurate delivery address and ensuring that someone is available to receive the order when required.
Additional delivery charges or conditions may apply depending on the delivery location and order.
7. Order Cancellation
Customers may request cancellation of an order before it has been prepared or dispatched.
Once an order has been prepared or dispatched, cancellation may not be possible.
For prepaid orders, approved refunds will be handled in accordance with our Return & Refund Policy and the applicable payment provider’s processing procedures.
8. Returns, Replacements, and Refunds
Because many of our products are food, fresh, refrigerated, frozen, or otherwise perishable, returns are generally not accepted after delivery.
If you receive an incorrect, damaged, expired, spoiled, or unusable product, please contact us promptly.
Any approved replacement or refund will be handled according to our Return & Refund Policy.
9. Customer Responsibilities
When using our Website, you agree to:
Provide accurate information when placing an order
Use the Website only for lawful purposes
Not attempt to interfere with or disrupt the Website
Not use fraudulent payment methods or provide false information
Not misuse promotional offers, discounts, or referral benefits
Keep your account information and login credentials secure, where applicable
10. Promotions and Discounts
We may offer promotional campaigns, discounts, coupons, or special offers from time to time.
Promotions may have specific terms, eligibility requirements, expiry dates, product limitations, or usage restrictions. We reserve the right to modify or cancel a promotion where necessary.
Unless otherwise stated, promotional offers cannot be combined with other discounts or exchanged for cash.
11. Intellectual Property
All content on the Website, including logos, text, product descriptions, graphics, images, designs, and other materials, belongs to Safwan & Sons or its respective content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our Website content for commercial purposes without our prior written permission.
12. Third-Party Services
Our Website may use third-party services, including payment providers such as ShurjoPay and PayStation.
Your use of third-party services may also be subject to the terms and policies of those providers. Safwan & Sons is not responsible for services or policies that are controlled by third-party providers.
13. Website Availability
We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be uninterrupted, error-free, or available at all times.
We may temporarily suspend or restrict access to the Website for maintenance, security updates, technical issues, or other operational reasons.
14. Limitation of Liability
To the extent permitted by applicable law, Safwan & Sons will not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays, technical failures, payment-provider interruptions, natural events, or other unforeseen circumstances.
Our responsibility regarding products, returns, replacements, and refunds is subject to the applicable policies published on the Website.
15. Privacy
Your use of the Website is also subject to our Privacy Policy, which explains how we collect and use personal information.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, products, business practices, or applicable requirements.
Updated terms will be published on this page with a revised effective date. Your continued use of the Website after changes are posted constitutes acceptance of the updated terms.
17. Contact Us
If you have any questions regarding these Terms & Conditions, your order, payment, delivery, or any other matter related to our Website, please contact us through the contact information provided on safwanandsons.store.
Safwan & Sons
Website: safwanandsons.store