Effective Date: 8 September 2026
Welcome to Safwan & Sons (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through safwanandsons.store (the “Website”).
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order or use our Website, we may collect information such as:
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Your name
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Phone number
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Email address
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Delivery and billing address
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Order and purchase details
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Information you provide when contacting our customer support
We may also collect basic technical information, such as your IP address, browser type, device information, and Website usage data, to help us maintain and improve our services.
2. How We Use Your Information
We use the information we collect to:
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Process and confirm your grocery orders
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Arrange order delivery
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Contact you regarding your order or delivery
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Process payments and refunds
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Provide customer support
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Improve our products, services, and Website
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Prevent fraud, unauthorized transactions, and misuse of our Website
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Comply with applicable legal and regulatory requirements
3. Payment Information
We offer online payment options through ShurjoPay and PayStation.
When you choose an online payment method, you may be redirected to or connected with the relevant payment service provider. Your payment information may be processed according to their respective privacy and security policies.
We do not intentionally store your full card details, PINs, passwords, or other sensitive payment credentials on our Website.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share limited information with trusted third-party service providers when necessary to operate our business, such as:
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Payment service providers
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Delivery and logistics partners
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Website hosting and technical service providers
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Customer support or operational service providers
We only share information that is reasonably necessary to provide the requested service or complete your order. We may also disclose information when required by law or to protect our legal rights and customers.
5. Cookies and Website Technologies
Our Website may use cookies or similar technologies to improve your browsing experience, remember certain preferences, understand Website usage, and maintain essential Website functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the Website.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to process orders, provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
8. Third-Party Services
Our Website may contain links or integrations with third-party services, including payment providers such as ShurjoPay and PayStation. These third parties may have their own privacy policies and terms. We encourage you to review their policies when using their services.
9. Children’s Privacy
Our Website is intended for general customers and is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements. Any updated version will be posted on this page with a revised effective date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on safwanandsons.store.