Return and Refund Policy

Effective Date: 8 September 2026

Thank you for shopping with Safwan & Sons. We want you to be satisfied with your purchase from safwanandsons.store. This Return & Refund Policy explains when returns, replacements, and refunds may be accepted.

 

1. Grocery Products

As most of our products are groceries, food items, fresh produce, and other perishable goods, returns are generally not accepted after delivery due to health, safety, and quality considerations.

However, if you receive a damaged, defective, expired, incorrect, or spoiled product, you may contact us for a replacement or refund.

 

2. Damaged or Incorrect Items

If an item is damaged during delivery, has expired, is spoiled, or is different from what you ordered, please contact us as soon as possible after receiving your order.

We may request:

• Your order number

• A description of the issue

• Clear photographs or videos of the product and packaging

• Other information necessary to verify the claim

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

 

3. Refund Eligibility

A refund may be considered in situations such as:

• You received the wrong product

• The product arrived damaged or unusable

• The product was expired or spoiled when delivered

• An item was unavailable but payment was already made for it

• Your order was cancelled and payment had already been collected

Refunds are subject to verification and approval by Safwan & Sons.

 

4. Order Cancellation

You may request cancellation of an order before it has been prepared or dispatched.

Once an order has been prepared or handed over for delivery, cancellation may not be possible. For prepaid orders, any approved refund will be processed according to our refund procedures.

 

5. Refund Method and Processing Time

For prepaid orders, approved refunds will generally be processed through the applicable payment method or payment service provider used for the transaction.

Payments made through ShurjoPay or PayStation may be subject to the processing time and procedures of the respective payment provider.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, mobile financial service, or payment provider.

 

6. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, we may contact you to arrange an appropriate refund method and collect the necessary information.

 

7. Non-Returnable Items

Due to their nature, the following products are generally non-returnable:

• Fresh fruits and vegetables

• Meat, fish, and other fresh food

• Dairy and refrigerated products

• Frozen products

• Opened or partially consumed food products

• Products damaged after delivery due to improper storage or handling by the customer

 

8. Promotional and Discounted Products

Products purchased under special promotions, discounts, or clearance offers may have specific return or refund conditions. Any applicable conditions will be communicated with the relevant offer or product.

 

9. How to Request a Refund or Replacement

To request a refund or replacement, please contact us through the contact information available on safwanandsons.store and provide your order number and details of the issue.

We will review your request and inform you of the available resolution.

 

10. Policy Changes

Safwan & Sons reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

 

11. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us through the contact details provided on safwanandsons.store.